Shipping, Packing and Insurance Charges
My Store Australia P/L uses both eParcel (Australian Post’s corporate division) & Courier companies to deliver shipments to our customers. All shipment charges are based upon weight and total order value.  Unless otherwise stated on the checkout page, all parcels sent are insured against loss in transit. 

All Prices are quoted in $AUD and include GST.

Delivery Time Frames
Order delivery normally takes 2 to 5 working days within Australia, and 5 to 15 working days outside Australia.

Order Availability
My Store Australia P/L will make every effort to ensure that our site has up-to-date information about product availability. If an item is not in stock at the time you place an order, we will send you an e-mail advising how soon we will be able to ship the order. If you wish to cancel the order you may do so. We will take appropriate steps to reimburse any payment you have made in respect of the product.

Tracking Your Order
Once your order is placed, the process will be entered into our database.  You may log on to our web site any time to check the order status.  A delivery tracking number will be issued once item is dispatched.

To track your order delivery please go to:
http://www.eparcel.com.au, and enter the tracking number.

Deliveries can only be made Monday to Friday. All orders received after 3.00pm that day will be processed the following working day and packages shipped accordingly. Please be aware that no deliveries are made on public holidays or between Christmas and the New Year as our office is closed during this period.

Please note that a signature may be required for acceptance of the shipment. If no one is available to sign for the shipment, additional charges may be incurred to you for any additional deliveries. Deliveries can be made to residential and commercial addresses, PO box number is acceptable on most items (unless specified on the item description).

Return Policy
By law, customers located in Australia have the right to withdraw from the purchase of a product within seven working days (‘the cooling off’ period) from the date the product is delivered.

Product keys and software purchased from us is only returnable if the packaging on the product has not been opened.

My Store Australia P/L does not accept liability for packages damaged during transit. It is your responsibility to pack products adequately to prevent damage.

If you have any questions about our Delivery & Returns policy, please contact us by completing the Contact Us Form, or by emailing support@mystoreaustralia.com

Returning a Product
If you wish to return your product please contact our customer service team by emailing support@mystoreaustralia.com to obtain a Return Authorisation/warranty Form. You will be required to arrange for the return of goods.  You are advised to send your package by registered post, and maintain sufficient insurance to cover the value of the goods.